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Privacy Policy

Privacy Policy

Last Updated: 03 November 2024

At Anastomix.ai ("Anastomix," "we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal and medical information is secure. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform (the "Platform"). By accessing or using the Platform, you agree to the terms of this Privacy Policy.

1. Introduction

Anastomix.ai is a platform provided by Cheetahs Deliver Pty Ltd that enables users to share medical problems, questions, and related documents to receive insights and recommendations from specialists and AI systems. We understand the sensitive nature of the information you share and are dedicated to maintaining its confidentiality and security.

2. Information We Collect

2.1 Personal Information

  • Account Information: When you create an account, we collect your email address and password.
  • Optional Profile Information: You may choose to provide additional information such as a username or avatar, which should not include personally identifiable information.

2.2 Medical Information

  • Uploaded Documents: Medical imaging, blood tests, medical history, doctors' reports, and other related documents you upload.
  • Posts and Comments: Any content you share on the Platform, including questions and interactions with specialists.

2.3 Usage Data

  • Log Data: Information about your interactions with the Platform, such as IP address, browser type, pages visited, and timestamps.
  • Device Information: Information about the device you use to access the Platform.

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

3.1 To Provide and Maintain Our Service

  • Facilitate the sharing of medical information with specialists.
  • Allow specialists to provide feedback and recommendations.

3.2 To Improve Our Service

  • Analyze usage patterns to enhance Platform functionality.
  • Develop new features and services based on user interactions.

3.3 For AI Model Training

  • Anonymized Data: By default, your data may be used to train AI models after being fully anonymized, ensuring no connection to your identity.
  • Opt-Out Option: You may opt out of this usage in your account settings.

3.4 Communication

  • Send you updates, notifications, and administrative messages.
  • Respond to your inquiries and provide customer support.

3.5 Compliance and Legal Obligations

  • Enforce our Terms and Conditions.
  • Comply with applicable laws and regulations.

4. How We Share Your Information

4.1 With Service Providers

  • Third-Party AI Systems: We use third-party AI services (e.g., OpenAI) to process and analyze texts, and medical documents. These providers are contractually obligated to protect your information.
  • Technical and Support Services: Companies that assist with Platform operations, such as hosting and analytics.

4.2 For Legal Requirements

  • If required by law, regulation, or legal process.
  • To protect the rights, property, or safety of Anastomix, our users, or others.

5. Data Security

We implement robust security measures to protect your information:

  • Encryption: Data is encrypted during transmission and at rest.
  • Access Controls: Strict access controls to limit who can access your information.
  • Pseudonymization: We replace personally identifiable information with artificial identifiers where possible.
  • Regular Audits: We conduct regular security assessments to identify and mitigate risks.

Despite these measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but strive to protect your information to the best of our abilities.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. You may request the deletion of your information at any time.

7. Your Rights and Choices

7.1 Access and Update Your Information

  • Account Settings: You can access and update your personal information through your account settings.
  • Deletion Requests: You may request the deletion of your account and personal data by contacting us.

7.2 Opt-Out of Data Usage

  • AI Model Training: You can opt out of having your anonymized data used for AI model training in your account settings.
  • Communications: You may opt out of receiving promotional communications by following the unsubscribe instructions in those messages.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure that appropriate safeguards are in place to protect your information.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Services

Our Platform may contain links to third-party websites or services, including third-party AI providers. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

  • OpenAI: https://openai.com/privacy
  • Google Gemini: Should we integrate services from Google Gemini or other providers in the future, we will update this section accordingly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the updated policy on the Platform. Your continued use of the Platform after any changes indicates your acceptance of the new Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:


Email: hello@anastomix.ai

13. User Responsibilities

  • Personal Identifiers: We highly recommend removing personal identifiers such as names, important dates such as date of birth, and locations from documents and images before uploading.
  • Content Sharing: Be cautious about the information you share publicly on the Platform.
  • Account Security: Keep your account credentials confidential and notify us immediately of any unauthorized use.

14. Data Processing Details

14.1 Medical Document Processing

  • Purpose: To classify and organize your medical documents for specialists' review.
  • Method: Documents may be processed using AI tools, including third-party services.
  • Anonymization: Personal identifiers are removed where possible before processing.

14.2 Specialist Interactions

  • Anonymity: Specialists might or might not be anonymous to reduce bias. Real identities are revealed during personal online meetings booked through the Platform or when requesting a full report.
  • Confidentiality: All interactions are confidential and subject to this Privacy Policy.

15. Data Security Measures

We employ the following security measures:

  • Secure Servers: Hosting on secure servers with advanced firewall and intrusion detection systems.
  • Regular Updates: Keeping all systems and software up to date with the latest security patches.
  • Employee Training: Regular training for employees on data privacy and security protocols.
  • Incident Response Plan: A comprehensive plan to address any data breaches or security incidents promptly.

16. Data Breach Notification

In the unlikely event of a data breach, we will:

  • Notify affected users promptly.
  • Provide information about the breach and the data affected.
  • Outline the steps we are taking to address the breach.

17. Legal Bases for Processing (For Users in the EU)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Consent: For processing activities where we have obtained your explicit consent.
  • Contractual Necessity: To provide the services you have requested.
  • Legal Obligations: To comply with legal requirements.
  • Legitimate Interests: For activities that are in our legitimate interests and do not override your data protection rights.

18. Your Data Protection Rights (For Users in the EU)

You have the following rights concerning your personal data:

  • Right of Access: Request access to your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restrict Processing: Request limitations on how we process your data.
  • Right to Data Portability: Request a copy of your data in a structured format.
  • Right to Object: Object to processing based on legitimate interests.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

19. Consent Withdrawal

If we process your personal data based on your consent, you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

20. Conclusion

Your privacy is of utmost importance to us. We are dedicated to protecting your personal and medical information and using it responsibly. Thank you for trusting Anastomix.ai with your healthcare journey.

Acknowledgment

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.